Our main fields of expertise and steps of work are:
Evaluation of current operational situation of a company or a hotel
Proposals and working concept for future solutions
Managerial training
Staff training
Our main training programmes (both on the staff training level and on Train-the-trainer levels) are
Guest relations and activity programme trainings (both for hotels, hotel groups or hotel associations)
Tour Guide training (both basic and advanced levels)
Customer Care trainings for all kind of service units (catering units, shops, restaurants, information centres, public services, staff in busses or trains a.s.o.
Eco-Tourism and Sustainable Tourism (Special interest tour guiding, training for indigenous tour guides)
Incoming Agency Management
Trainings on how to establish and operate Information systems
and esp. Tourism Information systems
Public Tourism Awareness Programmes
Supervision to safeguard the effects and effectiveness of staff training and performance
Our main regions of work are
Central European holiday resorts (Germany, Austria, Italy, Slovenia, Croatia, Czech Republic a.s.o.)
All mediterranean countries, esp. Spain, Greece, Turkey
East and South Afrika, esp. Kenya and the Indian Ocean, Namibia, R.S.A.
Caribbean resorts like Dominican Republic, Curaçao and Aruba (Netherlands Antilles)
Small island states like Malta, Seychelles, Kingdom of Tonga, Fiji a.o.
